Jacpot168 Privacy Policy – Our Commitment to Protecting Your Personal Data

1 Information We Collect

Jacpot168 collects various types of information to provide you with a secure, personalized, and high-quality service. The information collected includes data you provide directly during registration, as well as technical information collected automatically while you use our platform.

Personal Information You Provide:

• Full name, email address, and phone number upon account registration.
• Date of birth for age verification (18 years and above).
• Identity documents such as MyKad for KYC process.
• Bank account or e-wallet details for processing deposits and withdrawals.
• Any information you provide to our customer support team.

Technical Information Collected Automatically:

• IP address, device type, operating system, and web browser used.
• Access log data includes date, time, and pages visited.
• Gaming activity information and transaction history within the platform.
• Cookies and similar tracking technologies to enhance your user experience.

2 How We Use Your Information

Every piece of information we collect is used for clear and legitimate purposes. Jacpot168 will not use your personal data for any purpose beyond the scope stated below without first obtaining your consent.

3 Information Sharing and Disclosure

Jacpot168 takes seriously the responsibility not to disclose your personal information without strong and legitimate reasons. We will not sell or rent your data to any third parties for marketing purposes.

However, there are certain situations where we may need to share your information with trusted parties:

• Payment Service Providers: To process deposits and withdrawals, the required information is shared with approved payment processors that comply with international security standards.
• Identity Verification Service Providers: To carry out the KYC process, we work with trusted third-party identity verification service providers.
• Legal Requirements: jacpot168 will disclose information if required by court order, regulatory authority directive, or relevant Malaysian legal provisions.
• Fraud Prevention: In cases of suspected fraud or money laundering, relevant information may be shared with the appropriate authorities.

4 Data Security and Protection

Jacpot168 invests seriously in security infrastructure to ensure your personal data is always protected. Our security approach is layered — meaning even if one layer of defense fails, there are other layers still protecting your data.

Key security measures we implement include data encryption during transmission and storage using the latest TLS/SSL protocols, high-capability firewall deployment, round-the-clock security monitoring, and periodic penetration testing conducted by independent security experts.

• 256-bit SSL encryption for all data communications.
• Two-factor authentication (2FA) is available for all user accounts.
• Servers are housed in data centres that meet strict physical and digital security standards.
• Internal access to user data is restricted and logged for audit purposes.
• Established incident response procedures for data breach situations.

5 Cookies and Tracking Technologies

Jacpot168 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small files stored on your device when you visit our website or use our app.

We use several types of cookies for different purposes:

• Essential Cookies: Required for essential platform functions such as login and session security. Cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform for improvement purposes.
• Preference Cookies: Stores your personal settings such as language and display preferences.
• Analytics Cookies: Collects aggregated and anonymised usage data to help us understand usage trends.

6 Your Rights as a User

As a Jacpot168 platform user, you have certain rights regarding your personal data. We are committed to making it easy for you to exercise these rights in a straightforward manner and without any unreasonable fees.

• Right to Access: You may request a copy of all personal data we hold about you at any time.
• Right to Rectification: If your information is inaccurate or outdated, you have the right to request that we update it.
• Right to Deletion: In certain circumstances, you may request deletion of your personal data, subject to our legal obligations.
• Right to Restrict Processing: You may request that we limit how we process your data in certain situations.
• Right to Object: You may object to the processing of your data for direct marketing purposes.
• Right to Data Portability: You may request your data in a machine-readable format to be transferred to another service provider.

To exercise any of the above rights, contact the Jacpot168 support team via in-app live chat or email us. We will process your request within 30 business days.

7 Data Retention Period

Jacpot168 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, or for as long as required by law. We do not retain data longer than necessary.

• Active account data is retained for as long as your account is active and in use.
• After an account is closed, core data is retained for a minimum of 5 years in accordance with anti-money laundering legal requirements.
• Financial transaction data is retained for 7 years for audit purposes and regulatory compliance.
• Security logs and communication data are retained for 2 years.
• Marketing data and communication preferences are retained until you choose to unsubscribe.

8 Protection of Children's Information

The Jacpot168 platform is strictly for adult users aged 18 and above. We do not knowingly collect any personal information from children under the age of 18. Should we become aware that a child's data has been collected inadvertently, we will take immediate steps to delete it.

9 Changes to the Privacy Policy

Jacpot168 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service enhancements. Each new version will be marked with the most recent update date at the top of this document.

For significant changes, we will notify users via in-account notifications or email. Continued use of the platform after changes take effect is deemed as your consent to the updated terms.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how Jacpot168 handles your personal data, we encourage you to contact us directly. Our dedicated team will assist you promptly and respectfully.

• 24/7 live chat available in the Jacpot168 mobile app or website.
• Email: [email protected] (response time: within 24 working hours).